Returns & Exchanges
At Kisah, we strive to ensure every piece of fashion meets your expectations; however, if you are not entirely satisfied, we offer a seamless 14-day return and exchange policy. Items must be unworn, unwashed, and include all original tags to be eligible for a full refund or replacement.
Initiate Request
Log into your account portal and select the order you wish to return to receive a unique Return Authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring the invoice and all brand tags are included to prevent processing delays.
Ship the Package
Affix the prepaid shipping label provided in your email and drop the package off at any authorized courier location.
Verification & Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing